Careers
Our success directly reflects the skills, experience and dedication our people bring to their jobs each day.
Our goal is to hire the right people for the right job to provide the quality service our customers rely on. We rely on a wide range of talented people including:
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Inside Sales/Customer Service
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Outside Sales
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Service Technicians
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Warehouse
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Administrative Support Staff
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Accounts Payable/Receivable
We are committed to continual growth as individuals, and as a team; while also striving to serve our vendors, team members, dealers, and end users with integrity, respect, and a focus on excellence in all interactions.
Territory Sales Manager – Southern & Western Ohio
As a Territory Sales Manager, you will represent Pace Inc. and our premier brands of Ferris and Wright Power Equipment and other allied lines. You’ll be responsible for maximizing sales, growing market share, and strengthening dealer relationships throughout your territory.
Key Responsibilities
- Build and maintain strong relationships with current and prospective independent dealers
- Promote and sell Ferris, Wright and allied products through in-person visits, calls, emails, and presentations
- Support dealers with product knowledge, sales strategies, and identifying equipment best suited to their customers’ needs
- Conduct product demonstrations for dealers, landscapers, municipalities, and other end users
- Monitor competitors and market conditions, and share insights through dealer trainings
- Identify opportunities to enhance dealer staff performance across sales, service, and parts departments
- Maintain strong knowledge of products and trends through training and industry engagement
- Prioritize activities based on sales potential and strategic importance
Customer Service Representative – Milwaukie OR
In this role, you will serve as an important point of contact for our customers by answering product questions, processing orders and returns, resolving concerns, and coordinating with internal departments. The ideal candidate is organized, responsive, comfortable learning technical product information, and committed to providing excellent customer experience.
What You Will Do
Customer Service and Order Support
- Respond promptly and accurately to customer questions regarding products, pricing, availability, back orders, order status, and current promotions.
- Enter and process customer orders, changes, returns, invoices, and credits according to established company procedures.
- Review orders for accuracy, including pricing, discounts, terms, freight requirements, and promotional offers.
- Assist customers with parts lookups, product applications, and general technical questions.
- Help locate products or parts through other dealers, distributors, manufacturers, or drop-ship options when items are unavailable through standard channels.
- Follow up with customers to make sure questions and concerns are resolved completely.
Problem Resolution
- Investigate pricing discrepancies, incorrect shipments, billing concerns, and other order-related issues.
- Complete required documentation, identify the cause of the issue, and coordinate an appropriate solution.
- Work with the Credit Department to resolve disputed credit items and ensure dealer transfers are billed and credited properly.
- Provide timely feedback to management regarding customer concerns, service failures, and recurring issues.
Sales and Customer Relationship Support
- Inform customers about current specials, promotions, volume discounts, dating terms, and freight opportunities when they provide value to the customer.
- Contact customers regarding specific product promotions or sales initiatives.
- Partner with Territory Managers to provide information about inventory availability, pricing, credit concerns, promotions, product applications, and customer follow-up needs.
- Work with Sales Managers and Territory Managers to maintain accurate inventory records for the demonstration units and ensure equipment is assigned to the correct warehouse.
HR Generalist – HQ
The HR Generalist will work closely with leadership and staff across departments to implement HR strategies that support business goals, enhance employee engagement, and maintain compliance with company policies and employment laws.
Job Duties/Responsibilities:
- Support the day-to-day operations of the HR department including recruitment, onboarding, employee relations, training, and performance management.
- Administer employee benefit programs and serve as the primary contact for employee inquiries related to benefits, time off, and policies.
- Assist with the development and implementation of HR policies and procedures, ensuring compliance with state and federal labor laws.
- Assist the Controller with payroll processing functions including timesheet reviews, payroll data entry, and payroll reporting to ensure accuracy and compliance.
- Coordinate and support internal investigations, corrective actions, and conflict resolution with a focus on fairness and documentation.
- Maintain accurate and up-to-date employee records, HRIS data, and compliance reporting.
- Conduct new employee orientations and facilitate training sessions as needed.
- Provide support to managers and employees on HR-related matters including performance improvement, development plans, and organizational changes.
- Participate in audits, health and safety programs, and compliance reviews as needed.
Shipping and Receiving Coordinator – HQ
This position receives, stores, distributes, and packs materials, tools, equipment, and products within the warehouse, while ensuring the accuracy and timeliness of all job functions.
Essential Functions and Responsibilities
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Oversees and performs daily storage and organization of equipment within the warehouse, and ensures equipment items are stable after stacking.
· Manages equipment supply inventories, to include inventory organization and racking, inventory cycle counting and reporting, and performs and oversees actual physical counts of inventory.
· Performs and oversees general housekeeping, maintenance and organization of the dock and inventory areas; includes hands-on cleaning and maintenance.
· Manages all inbound and outbound equipment shipments, including preparation of sequentially numbered paperwork in the software accounting system, packaging of product to be shipped, and arrangement of transportation services. Third party software is to be used effectively to ship LTL, volume, and full truck loads where applicable.
· Verifies all incoming shipments for correct waybill (BOL) information and visible damage. Annotates BOL when damages or shortages are found while carrier representative is still on site. Communicates and conducts follow-up on discrepancies with warehouse manager. Communicates with other warehouse employees to ensure shipping related problems are resolved.
· Ensures that merchandise is processed accurately, including labeling, pricing and dating.
· Utilizes available IT equipment, to include the computer terminal, RF scanner, printer, photocopier, fax machine and calculator, in order to receive, locate, pick, and ship equipment. Reports any shortages or damage to supervisor.
· Covers duties and responsibilities of Parts Shipping and Receiving Coordinator and Shipping and Receiving Clerk when needed.
· When work load permits, helps the parts department receive, pick, and ship inbound and outbound or organize as needed.
· Ensures warehouse is accessible and safe for salespeople and customer traffic.
· Communicates with order entry, service, and manufacture representatives to assist with updates which are done on site, and to resolve issues involving inbound and outbound shipments.